Faq and Store Policy

Answers To Your Questions

The products can be used on chemically processed and natural hair. The goal of the Hydratherma Naturals line is to balance the protein and moisture levels in the hair and all hair textures will benefit from this.

"Hydra" is derived from the word hydro meaning water - which is the supreme form of moisture. All of the Hydratherma Naturals hair care products are water based, excluding the hair oil which contains no water. Therma is derived from the word heat. With all of our conditioning treatments, we recommend that you use or Hydratherma Naturals Cordless Heating Cap or sit under the hood hair dryer for 10-20 minutes. This will allow for deeper penetration of the moisturizing and /or protein conditioning treatments into the hair shaft.

You may store our products at room temperature. In extremely high temps, the daily moisturizing growth lotion may slightly liquefy. This does not change the product performance. The product may be refrigerated if you wish.

Our products are natural based, meaning they contain many natural ingredients. They are not 100% natural. Some of our products do contain cleansing agents and preservatives. Preservatives will prolong the shelf life of the products and prevent bacterial and / or fungal growth. We use Germall Plus to preserve our products. We do not use parabens. Our products are safe to use for the entire family.

No. Healthy Hair Journey Enterprises LLC does not test any of our products on animals and we pledge not to do so in the future.

Yes. We use recyclable bottles. We also recycle boxes and unused bottles.

If used as directed, you should see positive results in 4-6 weeks. Your hair will be softer, well moisturized and stronger.

Definitely. The Hydratherma Naturals Healthy Hair Care Product Collection can be used on children of any age.

Yes. Our products were created for thirsty hair that is in need of moisture. Anyone can possess dry and over-processed hair. Therefore, Hydratherma Naturals Healthy Hair Care Products can be used on all hair types.

If you have a medical condition, there may be other underlying problems which may prevent hair growth and cause shedding. Certain medications may cause hair shedding and impede hair growth. We suggest that you consult your physician.

Oh yes! Locked hair needs to be moisturized and deep conditioned also. Nothing looks better that locs which are beautiful, shiny and healthy.

Yes. While wearing hair extensions it is extremely necessary to take care of our natural hair. A good moisturizing and deep conditioning regime should continue while wearing hair extensions to prevent breakage at the time of removal

Store Policy

Content - Online Security

Content - Online Security You can shop at HealthyHairJourney.com with confidence. We have partnered with Authorize.Net (a leading payment gateway since 1996) to offer safe and secure credit card transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.

www.HealthyHairJourney.com is registered with the Authorize.Net Verified Merchant Seal program.

International Orders

Grant the wishes of children with life-threatening medical conditions to enrich the human experience with hope, strength and joy. Although it has become one of the world’s most well-known charities, the Make-A-Wish Foundation® has maintained the grassroots fulfillment of its mission to serve children with life-threatening medical conditions.

APO, FPO and PPO Addresses

Yes, we do ship to all military addresses.

ROUTE Insurance / Orders within USA / Subscription Services

All orders within the United States will be shipped GROUND via FEDEX, DHL or USPS Priority. ROUTE INSURANCE / ROUTE insurance is automatically added to each order to cover lost, stolen or damaged orders. You may opt out and remove ROUTE insurance from your shopping cart. Please remember that if you opt out, we are not responsible for lost, stolen or damaged items. If you purchased ROUTE insurance with your order and your order is lost, stolen or damaged, you may file a claim to have your package reshipped or refunded via the ROUTE app. All orders shipped to a PO box will be shipped via USPS. Subscription service customers receive 15% off plus free shipping for each subscription order. There is a 3 delivery subscription minimum. Free shipping for USA orders only.

Sales Tax

On average 8% Sales Tax for GA residents only

Shipping Rates

From(USD)		To(USD)	Shipping Rate(USD)
$0.01	to	$22.00	$6.89
$22.01	to	$50.00	$8.19
$50.01	to	$80.00	$10.36
$80.01	to	$99.00	$14.20
$99.01	and	UP	FREE

Please contact us for additional shipping rates

Order Turnaround

Your order will be shipped within 1-2 days of order placement - Excluding weekends. You will receive an e-mail confirmation from us within 24 hours of placing your order. Please check your spam / bulk folder. If an item is out of stock, it will be displayed on our website or we will let you know via e-mail. Your complete order (all items) will ship once your item is back in stock.

Valid address

You are responsible for supplying Healthy Hair Journey Enterprises L.L.C. with a valid shipping address. If an invalid address was given to us, UPS and USPS will not be able to deliver the package to you and it will be returned to us as "undeliverable". If the item was delivered to your "old / incorrect address", we are not obligated to reship the product. If we receive an "undeliverable" package, the patron will receive credit for the product only minus the shipping payment. We will not reship undeliverable items until a shipping payment is received by the customer. Refunds will not be given for undeliverable packages. If you would like to have the package shipped again, you are responsible for shipping cost. Patrons with undeliverable addresses will receive an e-mail or telephone call from us concerning this situation.

-- If your item arrives damaged, please contact our customer service department within 24 hours. We will do our best to resolve the problem for you. Your package must be returned to us or post marked within 5 business days after receiving the product. At that time, we may properly report a claim to our shipping carrier. We will happily replace items that were damaged during shipping. No cash refunds will be offered for damaged items.

-- Please verify that your order is correct prior to submitting your order with us. We are not able to add or remove items from your order once it is sent to our packaging floor.

Return Policy

Due to the nature of the products and COVID-19 risks; all sales are final and are not subject to return. Please read all ingredient list prior to purchasing. Please verify your order and make sure that it is correct in your shopping cart prior to placing your order with us. If you have received an incorrect item, you must notify us within 24 hours from the date your order was received via email for a request ticket. Shipping and handling charges are not refundable.

No Cash Refunds.

Cancellations:

If you would like to cancel your order, please notify us IMMEDIATELY. Many of our orders ship same day or next day. We cannot cancel an order once it has shipped.

Private Policy

Healthy Hair Journey Enterprises L.L.C. respects and values your privacy. We give surety that your personal information will not be passed to any third party which is not directly associated with our company unless we are legally required to forward such information. We will not rent or sell any personal information to third parties. We will only use the information that we collect from you lawfully.

Healthy Hair Journey Enterprises L.L.C. obtains your personal information so that we can process your order. The type of information we will collect about you includes: your name, address, phone number, payment information and email address. Email addresses are obtained so that we may email order confirmations and tracking info to you.

We will never gather sensitive information about you without your permission. If you have any questions about our privacy statement, please contact us.

Copyright, Patent and Trademark

All original photos, artwork, text, illustrations and content in general used on the HealthyHairJourney.com website are copyrighted and can only be used by Healthy Hair Journey Enterprises L.L.C.

who owns them. Any aspect of this website may not be copied, published, transferred, reproduced or tailored without prior written permission from Healthy Hair Journey Enterprises L.L.C. We gladly embrace your comments sent to HealthyHairJourney.com. Please be aware that all messages, photos, testimonials and comments in general sent to HealthyHairJourney.com or Healthy Hair Journey Enterprises L.L.C. will be and remain the property and possession of Healthy Hair Journey Enterprises L.L.C. This entitles Healthy Hair Journey Enterprises L.L.C. to utilize, reproduce, and publish any material you submit to us, without limitation and or restriction and without compensation to you in any form. The Hydratherma Naturals Trademark is owned by Healthy Hair Journey Enterprises L.L.C. and cannot be used by any other party.

Disclaimer

The HealthyHairJourney.com website and Healthy Hair Journey Enterprises L.L.C. assumes no liability for mishandling, misuse or abuse of its hair care products. All of our hair care products are tested at length and we do not make assertions without substantiating them. Please read all product instructions. If you are allergic or have had adverse reactions to the ingredients contained in the Hydratherma Naturals products / Healthy Hair Care Product Collection, do not use. Please read the product labels before using. If the product is ingested, not used according to product directions, or personal injury results from using our product in a reckless, irresponsible or careless manor; we are not responsible.

Any information and advice offered on HealthyHairJourney.com and by Healthy Hair Journey Enterprises L.L.C. via website and / or telephone consultations are for informational purposes only. When you receive advice, view and / or purchase product(s) from this website, you agree to hold HealthyHairJourney.com and Healthy Hair Journey Enterprises L.L.C. along with owners guiltless, innocent and harmless of any and all lawsuits or injunctions related to the subject matter and content of this website along with advice given on behalf of Healthy Hair Journey Enterprises L.L.C. This includes the performance of our products, claims of the manufacturers, and/or anything else related. HealthyHairJourney.com and Healthy Hair Journey Enterprises L.L.C. assumes no responsibility or risk for your utilization of any content presented on this website, telephone consultations or your utilization of any of our cosmetic products. Healthy Hair Journey Enterprises L.L.C. and HealthyHairJourney.com are not liable for any damages or losses of any kind arising out of the use of or connection with our cosmetic products, our website and telephone consultations.

Our products are not purposed to cure, treat or prevent diseases of the hair and scalp. For medical treatment, please seek a physician. The natural ingredient information on this website is for educational purposes only and not to be used in the place of medical advice. If you are not sure about how a particular natural ingredient will affect you, please contact your doctor or pharmacist prior to using the cosmetic product containing the particular natural ingredient in question. These products are not to be ingested.

Orders

We possess the right to refuse, revoke or terminate any order at our sole discretion for any reason. If fraud is suspected with credit card, phone or fax orders, we will contact the customer and obtain additional verifications and /or confirmation before accepting the order.

Any information on this website including product pricing and availability of our products, may be modified and / or updated without prior notice.