FAQ and Store Policies

The products can be used on chemically processed and natural hair. The goal of the Hydratherma Naturals line is to balance the protein and moisture levels in the hair and all hair textures will benefit from this.

"Hydra" is derived from the word hydro meaning water - which is the supreme form of moisture. All of the Hydratherma Naturals hair care products are water based, excluding the hair oil which contains no water.

"Therma" is derived from the word heat. With all of our conditioning treatments, we recommend that you use or Hydratherma Naturals Cordless Heating Cap or sit under the hood hair dryer for 10-20 minutes. This will allow for deeper penetration of the moisturizing and/or protein conditioning treatments into the hair shaft.

You may store our products at room temperature. In extremely high temps, the daily moisturizing growth lotion may slightly liquefy. This does not change the product performance. The product may be refrigerated if you wish.

Our products are natural based, meaning they contain many natural ingredients. They are not 100% natural. Some of our products do contain cleansing agents and preservatives. Preservatives will prolong the shelf life of the products and prevent bacterial and / or fungal growth. We use Germall Plus to preserve our products. We do not use parabens. Our products are safe to use for the entire family.

No. Healthy Hair Journey Enterprises LLC does not test any of our products on animals and we pledge not to do so in the future.

Yes. We use recyclable bottles. We also recycle boxes and unused bottles.

If used as directed, you should see positive results in 4-6 weeks. Your hair will be softer, well moisturized and stronger.

Definitely. The Hydratherma Naturals Healthy Hair Care Product Collection can be used on children of any age.

Yes. Our products were created for thirsty hair that is in need of moisture. Anyone can possess dry and over-processed hair. Therefore, Hydratherma Naturals Healthy Hair Care Products can be used on all hair types.

If you have a medical condition, there may be other underlying problems which may prevent hair growth and cause shedding. Certain medications may cause hair shedding and impede hair growth. We suggest that you consult your physician.

Oh yes! Locked hair needs to be moisturized and deep conditioned also. Nothing looks better that locs which are beautiful, shiny and healthy.

Yes. While wearing hair extensions it is extremely necessary to take care of our natural hair. A good moisturizing and deep conditioning regime should continue while wearing hair extensions to prevent breakage at the time of removal.


International Orders

We ship worldwide

APO, FPO And PPO Addresses

Yes, we do ship to all military addresses.

ROUTE Insurance / Orders Within USA / Subscription Services

All orders within the United States will be shipped GROUND via FEDEX, DHL or USPS Priority. ROUTE INSURANCE / ROUTE insurance is automatically added to each order to cover lost, stolen or damaged orders. You may opt out and remove ROUTE insurance from your shopping cart. Please remember that if you opt out, we are not responsible for lost, stolen or damaged items. If you purchased ROUTE insurance with your order and your order is lost, stolen or damaged, you may file a claim to have your package reshipped or refunded via the ROUTE app. All orders shipped to a PO box will be shipped via USPS. Subscription service customers receive 15% off plus free shipping for each subscription order. There is a 3 delivery subscription minimum. Free shipping for USA orders only.

We possess the right to refuse, revoke or terminate any order at our sole discretion for any reason. If fraud is suspected with credit card, phone or fax orders, we will contact the customer and obtain additional verifications and /or confirmation before accepting the order.Any information on this website including product pricing and availability of our products, may be modified and / or updated without prior notice.


The HydrathermaNaturals.com website and its owners assumes no liability for mishandling, misuse or abuse of its hair care products by customers. All of our hair care products are tested at length and we do not make assertions without substantiating them. Please read all product instructions. If you are allergic or have had adverse reactions to the ingredients contained in the Hydratherma Naturals products / Healthy Hair Care Product Collection, do not use. Please read the product labels before using. If the product is ingested, not used according to product directions, or personal injury results from using our product in a reckless, irresponsible or careless manor; we are not responsible. Any information and advice offered on the HydrathermaNaturals.com website or its owners via website and / or telephone consultations are for informational purposes only. When you receive advice, view and / or purchase product(s) from this website, you agree to hold HydrathermaNaturals.com and and its owners guiltless, innocent and harmless of any and all lawsuits or injunctions related to the subject matter and content of this website along with advice given on behalf of this business. This includes the performance of our products, claims of the manufacturers, and/or anything else related. HydrathermaNaturals.com and its owners assumes no responsibility or risk for your utilization of any content presented on this website, telephone consultations or your utilization of any of our cosmetic products. HydrathermaNaturals.com and its owners are not liable for any damages or losses of any kind arising out of the use of or connection with our cosmetic products, our website and telephone consultations.Our products are not purposed to cure, treat or prevent diseases of the hair and scalp. For medical treatment, please seek a physician. The natural ingredient information on this website is for educational purposes only and not to be used in the place of medical advice. If you are not sure about how a particular natural ingredient will affect you, please contact your doctor or pharmacist prior to using the cosmetic product containing the particular natural ingredient in question. These products are not to be ingested.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.